Returns & Refunds

At Happiness Factory, we take great care in creating thoughtfully curated and customized gift hampers for every occasion. Customer satisfaction is extremely important to us, and we follow a transparent Returns & Refunds policy to ensure clarity, fairness, and peace of mind with every purchase.

Reporting Damaged or Incorrect Items
Customers are requested to carefully inspect their order at the time of delivery. If an item is received in a damaged, defective, or incorrect condition, the issue must be reported on the same day of delivery. To raise a valid claim, customers must email us complete order details along with clear photos and videos of the product and outer packaging as received. Claims reported after the delivery day or without proper visual proof may not be eligible for review.

Non-Returnable Items
Due to health, hygiene, and safety regulations, edible and perishable items are strictly non-returnable and non-refundable. An exception is made only if such items are found to be spoiled or damaged at the time of delivery and are reported with proper evidence within the required time frame.

Change of Mind Returns
Since most of our hampers are customized and prepared specifically for each order, returns or refunds based on a change of mind are generally not accepted. This includes personal preferences, taste choices, or gifting decisions after order confirmation. However, in rare and compassionate circumstances, such requests may be considered solely at the discretion of Happiness Factory through direct communication with our support team.

Resolution Options
Once a return, damage, or incorrect item claim is verified by our team, we will offer an appropriate resolution based on the nature of the issue. This may include:

• Full replacement of the entire hamper
• Replacement of the damaged or incorrect item
• Partial or full refund limited to the affected items only

Refunds, if approved, will be processed through the original payment method within the communicated timeline.

Fair & Transparent Policy
Our Returns & Refunds policy is designed to be transparent and customer-friendly. We believe a clear process helps build trust and ensures a smooth experience for every customer shopping with us.

Shipping Estimates & Delivery
Shipping timelines are shared after order processing. All deliveries are handled through trusted courier partners, and tracking links are provided once the order is dispatched. Delivery timelines may vary based on location and external factors.

Accurate Address Responsibility
Customers are responsible for providing accurate and complete delivery addresses. Any delays, failed deliveries, or additional re-shipping charges arising due to incorrect or incomplete address details will be borne by the customer.

Contact Information
For any questions, concerns, or assistance related to returns and refunds, you may contact us directly:
WhatsApp: +91 9137447098
Email: giftivitybliss@gmail.com

Happiness Factory reserves the right to update or modify this Returns & Refunds policy at any time without prior notice. Any changes will be reflected on this page. Continued use of our services implies acceptance of the updated policy.